Terms & Conditions

Introduction

Nutritious Cuisine ABN 45 144 619 803 (“we” or “us” ) provide meal delivery services to Aveo residents in Aveo communities. Meals are selected by residents and/or by authorised parties on the Nutrition Select Portal and delivered to the nominated delivery address.

The following Terms & Conditions apply to all purchases of Nutrition Select meals through the Nutrition Select Portal [https://www.nutritionselect.com.au] (Nutrition Select Portal) or via the Aveo Customer Service Centre on 1300 030 370 (Aveo Customer Service Centre).
If you have questions regarding the Terms and Conditions or how we protect your information privacy, please contact the Aveo Customer Service Centre.

For payment enquiries, email: ns@creativecuisine.com.au

 

1. Meal Delivery Services

(a) We will provide meal delivery services to you subject to these Terms and Conditions.
(b) By placing a meal order on the Nutrition Select Portal or the Aveo Customer Service Centre, you agree to the Terms and Conditions and payment terms (see clause 4).

 

2. Meal Orders

(a) We will fulfill all orders made by you through the Nutrition Select Portal or the Aveo Customer Service Centre.
(b) Our fulfilment of orders is subject to the applicable delivery schedule in clause 4.
3. Your Responsibility for Food Allergies or Dietary Needs
a) When taking your meal order, we do not take account of any allergies or dietary needs you may have. This is your responsibility as we do not keep records of your food allergies or dietary requirements.
b) If you have food allergies or dietary needs, before placing your meal order, please carefully review the nutrition panel and allergen information for each meal on the Nutrition Select Portal. You should do this at the time of each meal order because the ingredients for meals may change from time to time. You should also consult a medical professional or Nutrition Professionals Australia if you have any questions or concerns.
(a) By placing a meal order, you acknowledge that neither we nor Aveo Group have any liability for any injury or loss you suffer in relation to your allergy or dietary needs except to the extent that such liability may not be lawfully excluded..

 

3. Delivery Schedule

a. We deliver all meal orders directly to your Aveo community according to the delivery schedule below (please note that delivery days cannot be altered):
i. QLD* – Deliveries every Friday for orders placed by Wednesday 1pm.
* Currently in Queensland we only deliver to the following areas: Brisbane, Sunshine Coast & Gold Coast.
ii. NSW – Deliveries every Friday for orders placed by Monday 1pm.
iii. VIC – Deliveries every Friday for orders placed by Monday 1pm.
iv. SA – Deliveries every Saturday for orders placed by Monday 1pm.

b. We reserve the right to change the delivery schedule, and will take reasonable steps to provide you with sufficient notice of the change.
c. All deliveries are made to the nominated delivery address at your Aveo community. Your Aveo Community Manager will arrange for the delivery of your order to you that same day on our behalf.
d. Neither Nutritious Cuisine nor Aveo Group accepts liability for the loss or deterioration, physical damage of any goods or financial loss of any kind once goods have been delivered except to the extent Nutritious Cuisine or Aveo Group has caused such loss, deterioration or damage through its own negligence or breach of this agreement).

 

4. Payment terms

a. You agree to pay the stated price for any meal order in accordance with our advertised price list.
b. We will endeavor to notify you to confirm delivery and obtain payment within two working days prior to the scheduled delivery time by using the contact details you have provided with your order.
c. We will not deliver any meal order until we have received payment. Payment can only be made only by credit card: Mastercard &/or Visa .

 

5. Refund & Returns

a. Please contact us as soon as possible if you would like to request a refund for a meal order. We will refund you for our system and delivery errors and for other customer service failures. We will also refund you if we breach a consumer guarantee under the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law).
b. We do not accept any returns for meal orders, incorrectly ordered by you.
c. If a product is recalled by us due to food safety concerns, you will be eligible for a meal replacement or refund.
d. If for any reason you receive a delivery in error, please contact the Aveo Customer Service Centre within 24hours, otherwise you will be charged for that delivery.
Limitation of liability
e. Notwithstanding any other section of these Terms and Conditions, we are not liable:
i. if the Nutrition Select Portal malfunctions or is otherwise not operating;
ii. for any failure due to events outside our reasonable control, including a failure by you;
iii. for any indirect, special or consequential losses;
iv. for any dispute between you and any other person; or
v. for taking any action required by any government, federal or state law or regulation or court order.
f. If any consumer guarantees, warranties or conditions are implied because of the Australian Consumer Law or any similar law in respect of products supplied under these Terms and Conditions or in connection with your meal order then our liability for a breach of such a consumer guarantee, warranty or condition will in any event be limited at our option to liability for:
i. the replacement, supply of equivalent products or their repair; or
ii. the cost of doing any of those things.
g. We:
i. do not make or give any express or implied warranty or representation in connection with the products described in these Terms and Conditions (including as to quality or standard of fitness for any purpose); and
ii. we are not liable for any loss you suffer (including indirect or consequential loss) arising in connection with such products.
h. All conditions, warranties or other terms implied by law are excluded to the fullest extent permitted by applicable laws.
i. Any failure or delay to enforce a term of these Terms and Conditions does not mean a waiver of them.

 

6. Handling of your information

a. We handle your personal information consistently with Australian privacy laws. Please see our Privacy Collection Statement [hyperlinked] and the Aveo Privacy Policy [hyperlinked].
b. When we collect credit card details from you, we provide such details to our bank to be processed. We do not permanently store your complete credit card details.
c. We follow standard industry practice to protect the personal information submitted to us, both during transmission and once we receive it.
d. If you have any questions about our credit card security, you can email us at ns@creativecuisine.com.au
e. You may contact us via the Aveo Customer Service Centre to access or correct your personal information and to make a complaint or compliment

 

7. Cancellation

a. We cannot cancel a meal order after the relevant cut-off time has passed in accordance with our Delivery schedule. If you do wish to change an order prior to cut-off times please contact the Aveo Customer Service Centre.

 

Updated 3rd September 2018